The 2018 report, “Measuring Online Legal Resources: A Framework
Inspired by the Drake Equation“, by Laura Quinn & Joyce Raby lays out a standard metric by which to judge whether a legal help online resource is effective or not. Mainly, the metric is about whether the ‘funnel’ of attracting the intended audience is functioning properly.
Are people in the jurisdiction, who have the given legal problem, actually finding, using, and moving forward on their justice journey because of the legal resource?
This measure doesn’t look at the benchmarks of what makes a legal resource actually improve its discovery, engagement, or empowerment. Rather, it’s about the overall indicators that would show the resource is performing well.